I want to share my impression of buying a car at this dealership. My husband and I arrived there in the afternoon and the whole purchasing process took 3 hours. I would like to especially highlight two wonderful young women, sales consultant Andrea Ramirez and finance manager Venita Rais.. Excellent customer service and the professionalism of these people is at the highest level! There are no extra numbers, as was the case in the three previous dealerships, everything is honest, open and without deception. I want to say thank you to them and the Mercedes Benz of Chicago dealership in general for their decency and excellent work!! This dealership can be trusted!! I recommend it 100%..

Had a great experience with a used car purchase here, they literally “went an extra mile” for us by agreeing to bring the car we were interested in to a mechanic for a pre-purchase inspection. The car was in perfect condition as expected, but the peace of mind helped close the deal. Out of many dealerships visited in our search, the experience here was top notch from start to finish. We hope to be customers again someday!

My sales experience was wonderful. Kevan and his manager were straightforward and solid. I came to buy 2019 GLC, ended up with 2019 C300, they have good selection of certified cars. The cash transaction went smoothly which was not the case many times before at different dealerships I dealt with. Plus, you can ask them about the price in advance and they mean what they say, no unpleasant surprises.

I had a great experience working recently with Andrea Ramirez. I was immediately greeted by Andrea when I walked in wanting to look at some certified pre-owned vehicles. She was very helpful and knowledgeable throughout the process. She was patient as I took 2 vehicles for a test drive and helped provide guidance as I weighed my options. Purchasing a car is not a process you get excited about normally and it is a LONG day. But working with Andrea made the process more enjoyable and smooth. I appreciate her kind approach and expertise and would recommend her to anyone looking to buy at Fletcher Jones.

When I first walked into the dealership and saw all these Mercedes Benz cars parked in the lobby it looked like a five-star hotel but for cars! I knew I was "far from home", and "not in my everyday environment", however visiting Mercedes Benz of Chicago was AND has been THE GREATEST CAR BUYING EXPERIENCE I have EVER HAD in my entire life! REAL TALK! I had ALWAYS thought that these high-end value dealerships were snooty and uppity but MAN WAS I 110% WRONG and on the very contrary!!! Now even though I KNOW I can't afford a vehicle worth MORE THAN MY HOME, the treatment, the high level of respect and professionalism was absolutely STELLAR! I was silently ashamed of myself for initially thinking the way I did before visiting. The atmosphere there actually made me feel like a millionaire. Not that that is the most important thing in the world because it's not, but the level of attention and respect was second to none! From the receptionist greeting, to the sales associate, to the finance officer, to the final walk through and delivery, EVERYTHING was absolutely supreme! I wholeheartedly and HIGHLY RECOMMEND Mercedes Benz of Chicago 110%! And if you do get to visit ask for either Bryan Ward OR Leon Smith, two of THE MOST wonderful salesmen you'll ever meet as well as very fine, honest and concerned individuals. If I can give them more than five stars I definitely would! Thank you Mercedes Benz of Chicago! ????????????????????+????????