Mercedes-benz Of Raleigh

Pamela Friday Norfolk

My experience with Ferrante Campbell salesman was awesome world class service. Not only did he take the time to listen to my questions. He explained how the details of the car are certified by Mercedes Benz.

stephen allen

I am writing to express my gratitude for the exceptional service provided by your service advisor, Sam. I wanted to share my positive experience and acknowledge the outstanding customer care I have received from Sam.

During my recent visits, Sam has consistently displayed a high level of professionalism, dedication, and attention to detail. His proactive communication, swift issue resolution, and personalized approach have transformed each interaction into a hassle-free and pleasant experience. Additionally, I am particularly impressed by Sam's ability to recall and address prior issues the vehicle had, demonstrating a keen understanding of customer needs.

As a business owner myself, I understand the significance of strong leadership skills and exemplary customer service. Sam's commitment to exceeding customer expectations and ensuring a positive service experience truly reflects the values of your establishment.

Best,

Stephen Allen

Keith Stark

Wow, an unexpected fabulous experience.  Linda not only took my car early, she managed to get my airbag recall taken care of at the same time, and our car came back spotless.
Fast, professional and caring.  Thank you sincerely !

Marta Gonzales

We needed a part installed on our Sprinter chassis RV and looked at the different Mercedes dealerships around us. I called to make an appointment for service and was impressed immediately by how friendly the lady who helped me was and how she even went out of her way to look for possible recalls for our RV.

It took about a week or a little more to get an appointment which I was not upset about because when I called they explained to me that they had one mechanic who worked on the sprinter style vehicles. On the day of the appointment we pulled up to the service area and we were immediately greeted by name by our service advisor Mark Nicholas. Mark was amazing in keeping us updated on what was going and to also get us a quote on other work we would like done while the vehicle was there.

The mechanic that worked on our vehicle Shawn was as equally as amazing. Prior to installing the part that we needed Shawn came and spoke with my husband directly so that he could understand what exactly my husband had done so their wouldn't be any issues. We appreciated how Shawn listened when my husband explained the work he had done and how when another problem arose they took my husband to where our RV was to look at the issue.

We did have to leave our RV since it needed some extra work done but Mark quickly got us into a dealership rental and we were able to get back home since we lived over 1 hours away. When picking up our RV the process was fast, simple and easy. We did have to return the day after picking up our RV due to a connector coming loose but Mark and Shawn quickly got us in and out.

I would highly recommend this dealership and we will be taking our RV back pretty soon to have other work done. Thanks again to Mark and Shawn!

Brittany Anthony

Sam is the absolute BEST service manager I have had the pleasure of working with! His customer service orientation and interpersonal skills are exceptional and he kept me informed of the status of my vehicle throughout the repair process. I highly recommend Sam to anyone seeking top notch service!

Mercedes-benz Of Raleigh

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