Mercedes-benz Of Roanoke

Elissa Harrison

Carol is the best person we have ever done car business with! There was no pressure and everything was completed professionally. Carol treated us like we were old friends and that made  buying a car that much more fun! The business office was very professional and we enjoyed signing all the paperwork.
I would recommend Carol to anyone who wants to buy a car. She made sure we understood the important features of our new car. Ask for Carol when you visit Roanoke’s Mercedes dealership. You will be happy that you did!

Maria Diavolitsis

Couldn’t be happier with my experience and purchase! Everyone was fantastic - welcoming, fair and not pushy! Tyler the Sales Manager, Dave and Wayne, But a special shout out to Carol, my Sales Rep who absolutely nailed what I was looking for, and exceeded my expectations! ????

Letha Fisher

My husband and I just today made our third Mercedes purchase today and our first from  Carol Thompson in Roanoke, VA  and we have not only just had the most amazing buying experience but feel as if we’ve made a trusted friend!  Carol was the best at finding a good balance between allowing the customer to lead the process in terms of selections yet offering helpful insights and guiding us to the exact car for us. We are driving off in what we believe to be the most beautiful car on the lot!  Thank you Carol!  Her customer service is 10 stars but I could only offer 5!
The Fishers

Joseph Drewes

I could not be more thankful for this dealership, specifically Kyle Schroers (service advisor) and Dan (technician). My family and I were 13 hours from home and 3 hours from the closest Mercedes Benz dealership when the suspension in our car had a malfunction. There was no way to drive it all the way home and I needed help.

I started to contact the surrounding dealers and got some responses that were not what you would hope for the week before Christmas. I had left a message at MB of Roanoke and a few minutes later I got a call back from Kyle. I told him my situation, the timing of my trip, the severity of my issue with the car and that I needed to get this addressed immediately.

He told me that as soon as the car arrived it would get diagnosed, we would get parts ordered and could keep us on schedule for our trip. Finally some relief from this stressful situation.

When I arrived with the vehicle, Kyle immediately greeted me, got my car in the shop and did exactly what he said he would do. Car was diagnosed, parts ordered, estimate provided and I was shuttled by an awesome ex-first responder in loud mouth pants over to the rental car agency so I could return to my family.

24 hours later, while I was back enjoying my vacation, i got the call from Kyle that Dan was working on my car and it would be completed ahead of schedule. This allowed me to enjoy the rest of my trip, get home when I had originally planned before my breakdown and not incur and more additional expense.

When I arrived to pick up my car, it had been cleaned, the repair was complete. I was greeted by Kyle to the invoice exactly as he promised.

I just finished driving the car 10 hours home from Roanoke and it is perfect. The repair was completed properly. Dan took the time to top off the fluids, check the tire pressures and make sure the repair properly addressed the issue I was having.

These guys saved Christmas and my vacation for my family and I, I could not be more grateful. Thank you all so much!

Richard Barker

Our advisor Caylin was amazing. We were on the road traveling from Florida to Canada via Salem, VA and these guys managed to squeeze us in for an emergency repair to our Sprinter Van. Without them, our journey would have ended. Great communication throughout and even helped us make sure the work was covered under warranty, amazing, definitely check them out to purchase or get repairs to a vehicle

Mercedes-benz Of Roanoke

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