Mercedes-benz Of Rochester

Christianne Valenti

Marty went above and beyond to answer all my questions and make my purchase fast and easy. He was so informative about the Vehicle and took the time to send me videos for easy use. Highly recommend his services.

nathan hanson

I had a great experience buying a car here, online.  Chad Palmer took my cold call inquiring about a very slightly used EQB.  He was engaging, friendly, and quick to follow up, despite me being a few states away.  I initially tried to buy a different car from a different dealer, and when I told him, instead of immediately ghosting me, he congratulated me--classy.  Turns out the other car deal fell apart, so I contacted Chad again, and found the EQB was still available.  The price was very reasonable, and we had the paperwork in motion within a day or two.  It is always nerve wracking to buy a car you have not physically seen, but my car arrived literally perfect--not a single imperfection that I can find. The car is a gem.  So, very happy here with service and price.  We tend to cycle through a lot of cars, and I'll consider returning here for our next purchase.  Oh, and the finance department did not try to tack on a lot of nonsense extra fees, that seem to be the norm at other dealers these days--much appreciated.

michael antoun

Mike Legg Is the best sales manager I have ever spoken with in my life, and I’ve bought many many many cars in my life. He went out of his way to explain everything in detail, near closing time, even though there was no way for me to purchase a vehicle from him. he was very kind and patient and detailed. I will definitely consider doing business with them in the future. God bless you, Mike.

shamdani

I had had a strong smell of gasoline inside my cabin on cold days for the past couple of years in my C300.  I went to other Mercedes dealerships that could not solve the problem.  I brought it to this dealership after some time and it was handled incredibly easily!  I worked with the service rep Adam and he was a pleasure - very nice person, explains everything easily and just has a great demeanor.

They found two issues - both of which were covered under warranty!  It was such a stress relief and I'll be coming back here in the future for any service related topics.

john dietrich

I was shopping for a replacement for my glk 350. I also was setting up for my final vehicle to retire with. Shannon Thompson assisted me in finding the perfect vehicle. We sat in several vehicles, and discussed all the options in detail. She then followed the vehicle all the way from shipping to the dealership. Shannon then at the time of pick up, thoroughly went over the operations, and set up my android. Totally happy ????????

Mercedes-benz Of Rochester

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