Mercedes-benz Of Willoughby

Lisa Marie Samples

“Exceptional Customer Service Experience at Mercedes-Benz!

The staff at Mercedes-Benz demonstrated superior customer service by expertly guiding me through the car purchasing process. They took the time to thoroughly explain all the benefits of leasing -vs- buying, including the flexibility it offers, the potential tax credits available, and the various financing options. Their in-depth knowledge and willingness to answer all my questions put me at ease and helped me make an informed decision. Salesman Frank Waite as patient, informed and I never felt pressured. Quite the contrary, Frank gave me such a sense of ease, showed me several options and in the end, the decision I made, I knew it was the best one for me. From the moment I
met Frank, I knew I was in good hands.

What truly sets Mercedes-Benz apart, however, is their white-glove approach to customer service. From the moment I walked into the dealership, I was greeted warmly and made to feel like a valued customer. The entire team went above and beyond to ensure that my experience was seamless and enjoyable. They were attentive to my needs, responsive to my inquiries, and consistently provided personalized assistance every step of the way.

I highly recommend Mercedes-Benz to anyone in the market for a luxury vehicle. Their commitment to customer satisfaction, combined with their expertise in explaining the every detail of financing options, makes them the top choice for anyone seeking a first-class experience. Purchasing and electric vehicle was a big step for me and I couldn’t be happier with my decision.

Thank you, Mercedes-Benz, for your
exceptional service and care

Melissa Michalski

Everyone at MB of Willoughby was absolutely fantastic. Frank was amazing to work with. Really enjoyed the car buying process with him he made it very easy and fun. I drove over 3 hours to specifically work with this dealership and would highly recommend. Very clean/detailed well taken care of vehicles. The team there really takes pride in what they do. Very Happy with my new GLC.

alan allwine

We drove up from central Ohio to check out a car at the dealership.  We worked with Mr Porter who was very helpful and pleasant to work with.  The car was super and a good value.  The rest of the staff was very friendly and efficient. I have no problem recommending this dealership.

Kimberly McCann

Our experience at Mercedes-Benz of Willoughby was top notch. Frank greeted us the minute we walked inside their showroom and treated with kindness, respect and sincerity. Frank was also very knowledgeable regarding the vehicle we were interested in and was took the time necessary to show us all the safety, performance and luxury features it had. Ty was also a joy to work with when it came time to sign the paperwork to take our new Mercedes-Benz home. This dealership won’t disappoint you!

Mercedes-benz Of Willoughby

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