Ocean Honda Santa Cruz

Gonzalo Castillo

Solid hard working team at ocean Honda, was able to negotiate a good deal on my new to me mustang gt. Thank you Jose, Alejandro, and Jesus for breaking it all down to me as a first time buyer. You can count on them to make it happen! ????????

TL 2000

I just purchased a 2021 Honda Accord Sport 2.0 on January, 7th 2024. It was a great experience purchasing a car from Ocean Honda. If I could give them 10 stars, I would. Their team was amazing. I drove from 3 hours a way and they were willing to accommodate me and meet a little early before they opened.

Victor was great through the entire process. He contacted me shortly after I inquired about the vehicle and immediately sent me a video of the car I was interested in. He was very communicative and insightful/informative. He didnt make me feel pressured or harrased as some car salesmen do that can push customers away. His patients and understanding made me feel comfortable and inclined to give him my business. As this was a used car, he was very honest about the overall condition of the vehicle and any minor damages it may have had. He included pictures of any issues and was transparent, instead of being misleading, saying everything was great to get me in the door. I appreciate the honesty as I understand any used car is not going to be perfect. He made sure to address any issues/concerns I had with the detail department and did his best to get them fixed. Thank you Victor, keep up the good work, you have a bright future ahead of you.

Dylan was very pleasant to work with as well. From my experience in management and customer service, I got the impression  that he is a great manager. He was willing to work with me and be negotiable on some items. I noticed the back bumper reflector was broken and he was willing to ship a replacement to me as well as reduce the estimated cost of labor it will take for me to get the reflector installed.  He was also willing to reduce the costs of the ELO-GPS price to make the car doc maintenance membership more affordable for me to add on. Thank you Dylan for your great business acumen.

Adrian was also pleasant to work with in finance.  He made everything super smooth and was very informative as well. He is good at what he does. He was very sociable/outgoing and genuinely cared when my son started coughing and brought him water. He made the finance portion and paperwork signing as painless as possible. He was even willing to ask Dylan a couple of questions/requests I had as well as help me negotiate the ELO and car doc pricing. Thank you Adrian for your professionalism and making the financial portion an enjoyable experience.

I have been in the customer service and management side of things for several years and I must say I was impressed with this dealership. Even though I was there for only 3 hours or so and just met them, they felt like friends I have know for a long time. I saw a small number of bad reviews when looking them up before going there but I'm now convinced those bad reviews are either from people with no patients, are hard to please or difficult or just hate life LOL.  I understand the add on fees may be a little higher then some used car dealerships. But you get what you pay for. The car I purchased went through a full multi point inspection and tune up, had new brakes front to back, and all new tires. The car runs practically like its brand new. Also, my paint will be protected for 5 years and the 5 year maintenance program is a bargain in the long run compared to what you would pay for maintenance out of pocket. You may pay a little less somewhere else at an independent used car dealership but you won't get the same long term quality in your vehicle as you will get at a licensed Honda dealership like Ocean Honda.

In conclusion, if you are in the area or live near Soquel looking to purchase a vehicle, I highly recommend you stop by Ocean Honda.  They will take care of you. Thanks again Victor, Dylan and Adrian, i appreciate your amazing customer service and care. I'm sure I will see you guys again down the road when I have to get a damn hybrid.

Sincerely,
Tino Lucero

Lance Ballantine

I was road tripping from washington state to santa cruz. During my trip my civic type r began having issues building boost. They were able to diagnose and fix it. Im really greatful for the assistance. They also paid for my lyft ride back to my hotel where I was staying.

Natalie Nestler

Ocean Honda is awesome!
Jeff (sales) has been the best guy to work with. 10 years ago he made my youngest, wildest dreams of buying my first car come true. As luck would have it, we were car shopping recently and ran into Jeff again. He really listened to and stuck with our list of needs & wants. He went to work for us and gave us such a fantastic deal, we left feeling great about our new family car.
The place is clean, friendly and feels welcoming. I had my baby with me and she started to get hungry. Without hesitation or judgment they gave me privacy to nurse. Everything and everyone gets 5 stars all around. Best of all we have the family car of our dreams!

Ocean Honda Santa Cruz

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