Ourisman Lexus Of Rockville

Abu Koshy

Let me start off saying Hector Zacipa is the salesman you want to see! After so many bad experiences with other dealerships all around the tri-state saying they have the car or are willing to hold the car for you and by the time you get out there either the car isn't there or is already sold. I am from NJ found the car online put in an inquiry and was quickly contacted. I let Hector know about my past bad experiences and also let him know I will be coming out of state. He went and got the keys and made sure the car was in his possession and then informed his manager about the scenario and agreed to hold the car until we got there. So my wife and I got ready and took a little over 3 hour trip from Central Jersey to Rockville Lexus. From the moment we arrived the sales staff was great. They called Hector, he came to meet us and just his welcoming personality was reassuring we made the right decision coming to this dealership. He knew we had a long drive and offered us refreshments and snacks and then continued to take out to see the car and then for a test drive. The test drive experience was great he definitely knew the product he was selling and never at any point did we feel pressured. Got back to the Dealership met with the finance department and things just went so smoothly. Wrapped up the paperwork and was handed the keys and Hector continued to be of great service. He brought out the bow to place on the car and offered to take pictures for us. I've worked at dealerships and I've been to many dealerships over the years, I have never bought a car from a dealership. I have to say I always hated the whole "dealership" experience and never wanted to go through with it for myself. I have to say Hector has changed that experience for me and just wanted to say thank you to him for that. Even after a week he still called to check in just to make sure everything was still okay and if there's anything he could do feel free to call. Now that's excellent service and if I do buy another Lexus in the future hopefully Hector's still around I won't hesitate to make the drive to Rockville Lexus. Thank you so much Hector it's been a great experience!

Great dealership ! Excellent customer service. It was a quick and easy process. Managers were willing to help out and get us the car that we wanted with a great deal. Highly recommended this dealership to anyone. Ask for the sales lady Yuki. She is the best.

I highly recommend coming here.! I had the pleasure of working with Dela and he is phenomenal.!!!! My favorite part of the experience was that I was nervous about my credit and if I even would be able to approved and I expressed my concerns to Dela and he encouraged me to still come in he was very positive! I enjoyed working with Dela because even though he’s a salesman he wasn’t pushy or forceful he felt like a friend that really wanted the best for me he didn’t try to sell me on anything else other than what I truly came in for.! Also along side working with him was Rosanne in the business department that fought hard for me to get approved.!! Rosanne and Dela was so genuinely happy for me when I stated crying tears of joy they response felt so pure.!!! Ourisman of Rockville is a place that makes you feel welcomed, that fights for you and have genuinely great staff.!!! I can’t thank you enough Dela and Rosanne for placing me in such a beautiful clean car.!

Mehreen Haque

I recently bought a car from this dealership and the service was phenomenal! I’ve been shopping for a new car since October and was in contact with Moquit periodically to see if any new inventory was available. Finally in February the car I’ve been wanting was available and within my budget! From the test drive to completing the paper work, it was a smooth process and all of the staff at Ourisman were very accommodating and hospitable! Thank you for my new car, I am enjoying it so much.

Ourisman Lexus Of Rockville

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