Oxendale Gmc

sean malia

Had the unfortunate experience of having a catastrophic electrical failure on my vehicle. Due to the distance from home my vehicle was towed to Oxendale GMC.

I could go into great detail of the miserable experience of encountering a service writer who even after having my vehicle for 6 weeks showed little to no compassion and acted as if he was personally doing me a favor by doing his job. With little to no information on the status of my vehicle each week. In his words “I don’t know anything, maybe your car was struck by lightening.” Which was not the case as the failure occurred while driving with not a storm in sight.

With a vehicle that was brought in under an extended warranty to cover the labor and parts that were required to fix the problem. I do understand that warranty work does not pay the dealership the way a vehicle would be billed by the dealership that is not covered by  any extended coverage.

The reason this is a 5 star review, is due to the exceptional customer service I received from the service manager “Bill.” He was very informative and patient with my concerns after the vehicle being gone for over a month. Bill continued to keep me updated on the hard work that was being put in by the service tech that was working on my vehicle. I also was lucky enough to deal with “Claire” she was fantastic as well.

So thank you to Bill and Claire for saving my experience with this dealership. Also to the “unknown” service tech who powered through my pain in the butt vehicle THANK YOU! So if ever in that area ask for Claire or Bill! ????

Stan Howard

I’m 67 and have never had such an awesome experience with a service department.  Bill the Service Manager is the absolute best.  His customer service is beyond great!!  Ownership has got the best in the business and I hope they know how fortunate they are to have someone of Bill’s caliber.  I really can’t say enough.  His leadership shows as his entire team was incredible.  Jarred at the service desk and his team on the floor….shout out to Barbara.  Unfortunately I don’t live in Flagstaff, so I’ll never have this kind of experience again.  You guys are the best!!!!

Eric Ridley

I moved my Chevy service here after a series of disappointing interactions with the "other" place in town. Easy to schedule my appointments, friendly service staff, great service, on-time, and well done. I have not purchased from these folks yet, but that's coming up eventually.

Tyler White

2nd to None! If the Building says Oxendale on it I never worry about anything! From sales to service and beyond they have been incredible! Special thanks to Brenton in sales, Bill in service and Travis in parts for always making sure I have a VIP experience! Will never consider doing business anywhere else!

D Morgado

This is THEE place to buy a car THANKS to our outstanding salesman Dalton Knapp; What a guy, and such a refreshing experience compared to the nightmare we just lived-through at Royal Buick GMC in Tucson. Dalton on the other hand provided the exact OPPOSITE of the traditional deceitful games and dishonesty of typical major-city dealerships. He was honest, professional, courteous and a delight to work with.  While it might not sound like much, Dalton RETURNS phone calls and texts immediately and that was a big issue for us. (Pro-tip to competitive dealers: The term responsible actually means the ability to respond and Dalton knows this by his actions!)  THANK YOU DALTON, FOR BEING SO PROMT. He is on top of his game and he made us feel like his only customer! Dalton not only provided a very competitive price, but our GMC Canyon has more upgrades. When I mentioned our concern about driving nearly the full length of the state, he offered to meet us halfway! He delivered the truck to the designated location and it was detailed, immaculate and with a FULL tank of gas. Then Dalton spent nearly an hour with us reviewing the features & controls and getting OnStar and myGMC app working perfectly. One key observation we made, was these people at Oxendale GMC (located away from the major cities) seem to understand that customers want and expect to be treated with respect and honesty and Dalton in his community of Flagstaff gets this. My wife and I couldn't be happier with Oxendale GMC and Dalton Knapp. We highly recommend him for an amazing car-buying experience. Dalton exceeded all of our expectations.

Oxendale Gmc

Found 178 cars for Oxendale Gmc

Make

Mileage & Year

Price & Payment

Deal Rating

Body Type

Exterior Color

Interior Color

Fuel

Drivetrain

Features

Cylinders

Other nearby dealers