Paul Masse Buick Gmc South, Inc.

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Lisa Nunes

ASK FOR KEVIN!!
I had the pleasure of working with Kevin at Paul Masse in South Kingstown to purchase a Buick Encore recently (summer 2023). He was EXCEPTIONAL and I highly recommend working with him. As my dad said on the day we test drove the car, "he has the right personality for the job". We've both had our share of less than stellar salespeople and dealerships. Not here!  Kevin was patient with our many questions, even the ones no one had ever asked before (LOL!). He worked quickly and efficiently with respect to our time and schedule. He kept his word on all of the details we asked him to check on and followed up accordingly, even driving 45 minutes to take the car for a quick rim touch-up that couldn't be done before the close of the sale. He was calm and easy to talk to and attentive throughout the entire experience. Buying a car from this dealership was painless, and Kevin will treat you with respect. You won't be sorry!

Mary Ellen Hancock

Well,you have the best snacks!!
Honestly while we waited we watched and were amazed how polite Jeff and ?Peter aka new daddy.From one irritated customer that was rude but kindly helped until he said sorry I was upset,to answering  and making the constant phone calls for car pick up and making appointments.I hope these guys are well paid because they truly are remarkable and in my opinion over worked.We certainly will come there again for service.And to buy or lease another car. Charley also took the time to sit in our car while I had a few questions and he kindly answered all my questions and showed me how to correct it..Thank you to all.

Amanda Wells-Dodge

My husband and I had the BEST EXPERIENCE at this dealership! We came all the way from MA and it was totally worth it! I could not find the vehicle that I was looking for in my area, this particular version of Chevy traverse is rare and they had exactly what we were looking for! They have the HIGHEST QUALITY VEHICLES with the HIGHEST LEVEL OF CUSTOMER SERVICE!!!!

You will receive personalized service and all of the staff exceeded our expectations! Rachel was phenomenal! She kept in close contact with us from the day we entered the door to the day I drove off the lot!! Wayne who handles financing offered superior service! Because we were out-of-state clients, we were able to sign all the documents online and he walked us through it all smoothly!!!

WE WOULD NOT SHOP FOR A VEHICLE ANYWHERE ELSE!!!!!!! This is our 3rd Chevy Traverse and it was totally worth going to this dealership!!! Mr. Masse- This is the most prestigious dealership in the Northeast and all of your staff go above-and-beyond! They have the BEST SELECTION OF CHEVY, GMC AND BUICK TRUCKS AND SUVS AT THIS LOCATION!!!! 5 stars for the dealership, the team and the vehicles!!!!

No I did not get a “gift card” or “compensated” for this review! A few years ago North End Motors in Canton, MA offered me a $50 gift card for my review….and I regret it! The vehicle had so many issues and they could not find our GAP agreement on record. Biggest mistake I made….but this dealership and all the employees deserve all the positive reviews they can get!!!!! YOU WILL NOT BE DISAPPOINTED!!!!

BEST DEALERSHIP NORTHEAST
BEST SELECTION OF SUVS AND TRUCKS
HIGHEST LEVEL OF CUSTOMER SERVICE
PRESTIGIOUS DEALERSHIP IMPECCABLY MAINTAINED

Thank you Paul Masse!! Marco, the children and I LOVE our new Chevy Traverse Premiere!!! BEST SUV SHOPPING EXPERIENCE WE HAVE EVER HAD!!!

Elizabeth leblanc

I  had a great experience from the moment we walked through the door. Ali worked with us and she was so wonderful! They were very helpful and informative with the whole process and never pushy! We found exactly what we wanted and  felt confident with purchasing a vehicle there When it had to go in for a recall, the service team was very responsive and made sure we had a loaner car and the times fit our busy schedule. I would recommend this dealership without hesitation!

l jagger

My husband & I recently had an amazing experience at Paul Masse Buick GMC in South Kingston Rhode Island.
We’ve been looking for a 2024 Sierra & had difficulty finding one. We got a lead on a 2024 Sierra in route to Paul Masse Buick GMC & contacted the dealership.  We partnered w/ Dave Begin.
Dave was extremely helpful & informative about the delivery process for the vehicle we wanted.
The vehicle we wanted was “stuck” in the logistics pipeline in Michigan.  Dave worked magic & got the vehicle on a rail car & moved out to a transportation depot in Brookfield MA. While the vehicle was closer to the dealership, we could not take ownership until the vehicle was transported to the dealership.
Due to commitments outside of New England, we are scheduled to leave the area in a few days, with no flexibility in our schedule to stay longer.
Time was ticking….  Dave put more magic into the process & made a request for a special dealership pickup of the vehicle.
Friday 8/18, we received a call from Dave that they had received authorization for the special pick up request. On the morning of Monday 8/21, a couple reps from Paul Masse retrieved the vehicle.
We were at the dealership at 4PM that same day to take delivery. They brought the truck around to the front of the dealership. WOW, what a beautiful truck.
Dave was giving my husband the tour of the truck. When they got to the bed, Dave popped open the tailgate. As Dave is explaining features of the bed area, my husband focused on the puck system. We pull a 5th wheel the majority of time so the puck system & hitch are key to our lives & a must-have for our truck. My husband says “the stamp for the puck system looks more narrow to me”. I ran back to our 2018 truck we are trading in to size up the puck system’s footprint.  Yup, they’re different.

As I make my way back, another Paul Masse employee (Brad Spencer, the Parts Manager) was brought into the discussion.  Brad was on his way out of the dealership when Dave flagged him down to ask him a question about the puck system.  Brad confirms that the puck systems are diff are talking about the fact that the puck system changed in 2020.  Doh!
We had not considered needing a new hitch. We assumed it was the same configuration. To complicate the situation Brad didn’t think any compatible hitches were available and were on back order. My husband turns to Dave and says “Dave, this is a deal breaker. We are scheduled to leave New England in 2 days and have to be able to take our RV with us.”
Without hesitation Brad said “you can borrow my hitch. My only request is that you return it at some point.”
How amazing. Brad, who we literally just met, offered his hitch to us until we could find a hitch.  Instant hero!  There are not many people left in our world that are so selfless and kind.
All this is to convey that we had a phenomenal experience with the whole team at Paul Masse. I’m still blown away with Brad’s generosity and kindness and Dave’s relentless determination and commitment to get us the vehicle we wanted in the timeline we needed.
#paulmasse #welldonepaulmasse
#paulmassegreatservice

Paul Masse Buick Gmc South, Inc.

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