Pearson Ford

Andrew Lee

I will preface this review with it’s usually very difficult for me to purchase a new vehicle because I’m kind of a difficult customer. I don’t like to play the games and back and forth how most dealerships conduct business. I have worked in the automotive industry previously and understand a lot of the “tricks of the trade.” I typically purchase a new vehicle then keep it until it has 150k-200k miles. Pearson Ford was by far the most pleasant and easiest car buying experience I’ve ever had. I called first to confirm the vehicle I wanted was in stock. I was ready to purchase when I arrived and they already had the keys out and vehicle ready to test drive. Upon them preparing the vehicle before I arrived they noticed an animal of some kind had gotten under the hood and destroyed part of the heat shield. The vehicle was brand new with only 8 miles on it and the damage was obviously from an animal. They notified me right away and told me they already had the part in stock and had it scheduled for service. It was going to take a few days because of the weekend and since I didn’t have a trade-in they put me in one of their new vehicles to drive until my new truck was ready. They listened to my needs and met each of them intently without trying to push anything on me. Finance department did an excellent job explaining all of my options for protection and warranty for my new vehicle without pushing a specific agenda. Very friendly and family oriented dealership and I will forever be a client of Pearson Ford.

ernso brown

Recently, Pearson Ford's technical team carried out a software recall rectification on my 2023 Mustang GT/CS. The team's ability to provide services at my residential location was greatly appreciated. I was unavailable at the time, however, a confidant was present to offer them access to the garage in order to facilitate the required maintenance. I received positive feedback regarding their expert knowledge and professionalism during the quarter-hour service appointment. I can confidently assert that the technicians at Pearson Ford exceeded expectations. After having driven the car post-service, I detect a noticeable improvement in its performance. My sincere gratitude to Pearson Ford for their prompt and efficient service.

Melanie Thompson

Drove up to Pearson Ford from Louisville, KY because they had the car I was looking for. I have bought many cars in my life, but I have to say that this was the most pleasant experience I have had buying a car!  We quickly agreed upon a price and trade-in value, and they were able to beat my credit unions rate for financing by almost a 1/2 of a percent!  Luke was a fabulous salesperson who even put up with my husband's bad jokes! :)  Finance Manager Kayleigh was so sweet and got us right through all the paperwork!

No Thanks

At first I was skeptical about whether or not Pearson Ford would resolve the issue I was having with a used vehicle I purchased from them,  happening only months after I drove it off the lot, but John Person III reassured me they would and my doubts dissolved.
Pearson Ford took care of me like one of their own family. I highly recommend this dealership to anyone looking for a good purchase and people who stand behind what they sell. Well done, thank you!

Pearson Ford

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