Porsche El Paso

C Burns

I'd like to share my unsolicited review of Porsche of El Paso. My wife and I have been visiting this dealership just to browse the showroom floor, and every encounter has been amazing. The sales professionals, such as Juan and Rudy, have always made us feel welcome since day one. This is important because some prestigious car brands can make you feel uncomfortable if you're not their typical clientele. When we first started visiting the dealership, we weren't sure if we'd find the right vehicle at the right price, but we finally found it yesterday, five years later. The sale was made years ago when we first met Juan and Rudy, even though no one knew it at the time. An all around great staff from the General Manager Jeff, finance department with Jose, and one of the service advisors/techs named Ceasar were all amazing which made it one of the top 3 car dealership interactions/experiences of my life. We have purchased numerous cars over the years and yes I remember all 3 dealerships that have made us feel like family and we were treated as such. It's not about how much money you spend, it's about how you feel before, during, and after the transaction that resonates. We will be back when the time comes when we are in the market again. I will stop by to say “hello” from time to time. Thanks again, gentlemen.

SN: Even my 18 y/o daughter was involved in the process conversing with some of the associates and that is rare air. She and car dealerships don’t get along because of the length of time it takes. She eventually gets tired or hungry by then she is ready to go. I was pleased all around, with this transaction.

Roger Craig

Glad they are open on Saturday. Great service at the front desk.  Cyndi is very nice. Her attitude and friendly personality make the visit better.

Paige Bowling

I have been so impressed with Porsche of El Paso! To say they believe in customer service is an understatement… despite having purchased my car in another city they have always been EXTREMELY available and attentive to my needs with service and repairs. They have even gone so far as to deliver my car to my home. This type of customer service doesn’t exist anywhere anymore so it’s very impressive and appreciated. A+++ service dept and employees!!!!

Dustball Rally

Management and Service department are top notch! Sales team is unlike any other. They see the love of Porsche in everyone, even my teenage son that has been shown and taught about the new Pcars -- by the salespeople (as if he was an adult) since we started coming here years ago. Extremely professional, courteous - unlike any other dealership experience, anywhere.

Stephen Molina

Visiting Porsche of El Paso was an experience that far exceeded my expectations. As someone who felt quite intimidated at the thought of stepping into a dealership, especially one that houses such prestigious vehicles, I was pleasantly surprised by the warmth and hospitality extended to me from the moment I walked in. The staff there were not just welcoming; they went above and beyond to ensure that I felt comfortable, answering all my questions with patience and a depth of knowledge that spoke volumes about their passion for what they do.

The transaction process was remarkably smooth, a testament to the dealership's commitment to providing an unparalleled customer service experience. However, it's worth noting that the vehicle did require service the very next week. While such occurrences can happen with pre-owned vehicles, it was the only hiccup in an otherwise flawless experience. It's important to mention that Porsche of El Paso had no hand in the service remedy, underscoring the unpredictability sometimes associated with pre-owned vehicles.

Adding to the complexity of my buying experience, I found higher trim models of the same vehicle for a cheaper price days after my purchase. I had been negotiating the price and was told "this is the cheapest one in tx". While this discovery could have easily marred my satisfaction, I've come to accept that such is life in the car buying journey. The initial decision was made with the best information and service at the time, and Porsche of El Paso's exemplary customer service and the overall quality of their offerings remain uncontested.

It's clear that Porsche of El Paso values not just the quality of the vehicles they sell, but also the quality of the relationships they build with their customers. Their professionalism, coupled with a genuine sense of kindness, made what could have been a daunting experience into a delightful one. Even when faced with unexpected challenges, their team demonstrated that they stand behind their sales and prioritize the well-being of their customers.

I  recommend Porsche of El Paso. Their team doesn't just sell cars; they ensure you leave feeling like part of a community, satisfied and excited about your purchase. It's rare to find such a blend of excellence in both service and hospitality, making Porsche of El Paso a standout dealership.

Porsche El Paso

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