Post Falls Volkswagen

Brian Hess (Nagerguy22)

(UPDATED) The service manager called and explained everything and even offered to refund the diagnostic fee as a sign of good will. That is the amazing customer service I was accustomed to from these guys so it's great to see them making things right!

Absolutely the worst experience I've had here in a long time! I've been getting my 2016 Golf serviced here for a while now and about a week ago I called and said my ECU was stuck in recovery mode and just needed to be set back to factory. Guy told me ok they can do that and told me to bring it in. I had the car towed (at my own expense) and left the car with them. About 2 hours later I get a call saying they did everything they could and the ECU is fried and I need a brand new one for $1200 installed. I freaked out and told them it's not fried and still works just needs to be reset. Guy said I was wrong and still pressured me to buy the part. He charged me around $160 for "diagnostic" which was unnecessary because I told him what the issue was. After I paid, I towed my car to a local European auto shop and he reset my ECU to factory in less than an hour for $110. The ECU was fine, just like I told the guys in service who ignored me. I'm beyond pissed because I wasted $160 for them to kick me to the curb unless I spent another $1200! If they were genuinely decent people, they would refund the $160 I paid for NOTHING. If not, I will no longer take my vehicle in for ANY service going forward.

Brad Petefish

I’ve bought many cars throughout my adult life, and my experience at Post Falls Volkswagen was one of the best experiences I’ve had when purchasing a car. My wife and I were there to look at a 22’ Tiguan that had come up in a web search. We had not been out of our car for more than a minute when we were kindly greeted by Dallon. The Tiguan we had come to see was nowhere on the lot, and Dallon quickly located it in the detail bay. After a brisk test drive, we felt confident that we were ready to make an offer. I let Dallon know what I expected in trade for my vehicle and he came back with a number too close to turn it down. When confronted with the sales price, I felt that it was too high according to my research and comparables, and I countered with what I expected to be a number that would get shot down. The infamous paper with the sharpie numbers came back into the office and laid out in front of me. Again, my offer, and their counter were to close to argue over. None of the back and forth to the sales manager as my offer gets shot to pieces like what I’ve experienced in other purchases. I really felt like they wanted to sell me this car, and the customer service was some of the best that I’ve seen in the area. Caleb worked quickly to get our financials in order and seal the deal.
tl;dr If you’re looking for a new or used car in the Spokane/Post Falls area, you should really make a stop at Post Falls Volkswagen. You will not be disappointed.

Roger Nelson

We found a vehicle on Post Falls Volkswagen website. We called Glen to arrange a time to test drive. Glen was very helpful and knowledgeable in all aspects of buying a car. We returned the next day to purchase the car and He and Kristin stayed late to seal the deal. I would definitely recommend Glen for any vehicle purchase. A+ rating

Patrina Miller

10/10 recommend. There was a miscommunication with my appointment day.... I showed up and they did everything in their power to get me taken care of. They made it work with their schedule since I was from out of town. They went above and beyond to get my car fixed. It was warranty work and they made it easy on me. They also cleaned the outside of the car and took extra time when I panicked because my brakes were wet. I appreciate their compassion so much since they could have sent me away instead of accommodating the error in days.

Post Falls Volkswagen

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