Royal Auto Group Of San Francisco

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Michelle Sanchez

I was in the market for a CPO 2023 Audi A5 Prestige since Q4 2023.

It's almost been 20 years since I've purchased my last car, so I wanted to make sure I took my time finding something I loved at the right price.

I'm located in LA, and my experience with the dealerships here was not the greatest (to say the least), so I was relieved to come across the exact car at Royal Auto Group in SF!

From my first inquiry, Alastair was exceptional (an understatement).

He was helpful, knowledgeable, and very patient - even after I drove off alarmed/confused over some of the Driver Assist signs on the dash (again, my last car was a 2006. ...Technology. LOL). He was always quick to communicate, and took the time to answer all of my questions with great detail - even sending him pictures to compare other cars in my area. I truly did not want to have to drive a car back to LA, but my experience with Royal Auto Group and Alastair was absolutely worth it. All the ins and outs that go into researching, test driving, dealing with the weird passive aggressive sales tactics feel like absolute hell (small part of why I've avoided this process for so long), but I honestly felt zero pressure during my experience with Alastair. The entire process felt relaxed, friendly, and to the point. I definitely won't wait another 20 years for my next go-round, but when the time comes - fingers crossed for another experience like this one! 11/10 RECOMMEND!

Kamal El-Wattar

Dennel Hayes was amazing! He didn’t pressure me at all. Gave me all the details I needed.  Walked away with a very unique Q7 Prestige.

Eileen Licitri

I cannot say enough good things about Royal Auto Group Service.
I would give them a 10 if I could.  They always deliver on time and are very transparent on what exactly needs to be done.  I love that they sent me a video checking other items to make sure everything was safe.  Darren and Frank...Kudos...the best service!

Susan Logsdon

Yesterday I had a taillight out. Stopped by to inquire about getting it fixed. I purchased the replacement bulb from the parts department and Bryan Robertson, service advisor for Mazda, went above and beyond to install it right on the spot and showed me how to do it! He also detected some water condensation in the driver's side taillight and explained how that could cause electrical damage. I am so grateful for Bryan's excellence in service. I have been a customer here for over 15 years. I have taken my Volvo, Audi, and now Mazda there. Royal is the perfect name because they always treat you like royalty. It is a pleasure to take my car there. I highly recommend them!

Royal Auto Group Of San Francisco

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