Russ Darrow Mazda Of Madison

Ari D

I’m not sure why I failed to write a detailed review for this the first time. If you want excellent service and Phenomenal customer satisfaction this is the place. It’s always a pleasant experience here they always fit you in, they are accommodating and very professional. They work hard and I’m not sure if it’s the GM or the finance manger but they don’t try to swindle you for every cent they can get out of you. I had my current fiancé who was a finance guy, now GM for Ford look at my purchase lease and he was shocked to see there was no grocery list of hidden dealer fees, and for that I will be back to purchase my next new vehicle and recommend anyone I know to buy here. I came in one day to get an oil change and ended up upgrading my car with a low interest rate. I would highly recommend coming here if you don’t want to be taken advantage of you’ll have a dealer you can trust that offers quality service. I love my car, Keep up the great work guys!

Brady Bergum

Keith was excellent to work with at Russ Darrow Mazda. He provided a good customer service experience and was helpful during the sales process. He also hooked me up with some extra items with my purchase of a certified used Mazda3. He included a key fob, all season floor mats and replaced a tire at no charge. He definitely looked out for the consumer during the purchase.

I was not too pleased with the effort that went into detailing the vehicle. The black wheels were extremely filthy with brake dust and weren't given any attention after the car wash. There were crumbs in the center console and around the gear selector. The red leather seats were not cleaned as there were visible spilled liquid marks on them and an unknown yellow substance caked into the pores in the rear seat. Lots of debris under the front passenger seats as well.

Also the service department didn't seem to quality check their work on the backend of the tire replacement as the TPMS system immediately failed upon taking delivery of the vehicle. Requiring a return to the dealership the same week.

I would purchase from here again. I just wish their cleaning process was more diligent and work was double checked.

Wendy Garetson

We recently had the pleasure of purchasing a new vehicle from Russ Darrow Mazda, and it was a fantastic experience from start to finish. The finance and sales team were top-notch—informative, knowledgeable, and genuinely caring.

They made us feel valued throughout the entire process, answering all our questions and ensuring we understood the details of our investment. They took the time to explain the extended service plans and helped us choose the best one for our needs, which was crucial for us. It was clear that this team truly values their customers and is dedicated to providing excellent service.

We couldn't be happier with our new vehicle, and we highly recommend Russ Darrow Mazda to anyone looking for a seamless and enjoyable car-buying experience. If you're looking for a dealership where you'll feel like more than just a transaction, this is the place to go!

Mykayla McDonald

After researching for a week on what to buy that was a good fit for me, I came in ready to buy and knew what I wanted! I called ahead and spoke with Brandon to set up an appointment to test drive it. My experience was amazing! Brandon was kind, knowledgeable and answered all of the questions I had. It was past 5pm by the time I got there and they all stayed past closing to help me seal the deal. Brandon was very calm and friendly. He didn't make me feel pressured or pushed to make any decision, which is exactly what I needed when making such a big purchase. I would 100% go back and buy a car from them again, their pricing is competitive and they're willing to do everything in their power to meet your needs. Now Kimberly in the financial department, that is a woman that knows her stuff! She was so kind and patient with me. She was upfront and  honest about everything. Anything extra that I wanted she added on there and anything I didn’t she didn’t put on there. She worked HARD to find me a deal that fit my budget! It definitely felt like she was in "mom mode", looking out for me, not pushing extras on me and explaining everything to me until I understood it. I left feeling very excited and confident in the vehicle I purchased and it was because of Brandon & Kimberly's help! 10/10 experience!

Nicholas Schmidt-Pederson

Mr. Keith Norris is amazing.
I arrived for my appointment and greeted with a smile. Initially I was interested in a different vehicle, which was sold and delivered that day. Mr. Norris eased my concerns by educating me and assuring me he would help me asap. He called me within an hour and before the day was over I have a great contract and an awesome new car!
He works hard for me in the honest way he is. I couldn't be happier! ????

Russ Darrow Mazda Of Madison

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