Servco Toyota

Maui World Travelers

We could've saved $500+ in shipping costs by purchasing our truck via Maui Toyota (the only non-Servco Toyota dealership in Hawaii) but their inventory is pathetic! And who has the time or patience to wait three months for a special-order vehicle?

EXPERIENCE:
I jumped online on Thursday 4/22/21 and made an inquiry on an in-stock 2021 Tacoma Limited with the new-for-2021 Nightshade package. In no time after selecting the submit button, I get a text response from Shane Yuen introducing himself. That name sure rang a bell as I remember inquiring with this same dealership years ago but for some reason the deal didn't go through. Now I know why. I sent a reply text back asking what the next step is. Shane then texts from a different number saying "Next step would setup appointment to go over trade appraisal, options and details. What day and time would you be available?" I replied back "I'm on Maui. Any day or time." Come the next day Friday 4/23/21, no response. I then sent him a screenshot of a 2021 Venza Limited that we also wanted to purchase in addition to the Tacoma and asked him to look into it. Come afternoon time still no response. I text again asking "Are you working today?" Nothing. I then call the dealership and ask for Shane. Gal that answered the phone said he was busy with a sale. I leave my name and number for a call back. Nothing. Was it because I'm on Maui? Was it because I had a trade-in? Was it because he has enough business? I'll never know.

New day, new plan. Saturday 4/24/21, I call the dealership and simply state "I'm from Maui and want to purchase a vehicle. Can someone help me?" Gal who answered said everyone is busy but someone will call back. In about 20 minutes or so, Casey Ono calls. Talk about a night and day difference. Texts, emails and phone calls were all answered promptly. That's the way you do business! He got the ball rolling, took control of the sale, added on accessories and even sent pictures of the truck. Paperwork was mailed to us and a few weeks later our new truck was sailing from Honolulu Harbor to Kahului Harbor via Young Brothers. Jadie in the finance office also was great to work with even it was digitally.

DELIVERY:
I wasn't very happy the truck wasn't shipped on an enclosed barge as it was covered in salt spray. And I know due to shipping rules that the gas tank can't be more than 1/4 full so we received a new truck with an almost empty tank. Maybe a gas card would suffice?

TIP:
For my fellow Mauians who will probably be purchasing their Toyotas via Oahu due to our dealership's "problem", just know that the car sale documents will need notarizing.

OVERALL:
I sent a final text to Shane Yuen on Friday 5/21/21 stating "You lost out on a sale!" Still no reply! Not surprised, SMH.

Ask for Casey Ono to assist with your car sale. I'm definitely recommending him via coconut wireless as a few friends/family/co-workers are looking into new vehicles. While we decided to forego the 2021 Venza Limited, a 2021 RAV4 Prime XSE with Premium Package is being looked into by none other than Casey! He did NOT lose out on a sale.

Logan Fitzpatrick

Jazer helped me out a huge deal! After taking my car for regular maintenance, I had a check engine light come on that he worked through with me. Though there was no reported damage during the work, the issue came from that same area. He took care of this for me (est $1500) and covered the cost with no hassle or argument. Incredibly trustworthy and honest, they've earned my business for the rest of my time on 'Oahu.

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