Tom Kelley Cadillac

Kyle Alcorn

Sales Person: Jason Alt FIVE STARS because I couldn't put ten!
I recently had an exceptional experience at Tom Kelley Cadillac while purchasing my dream car, the Cadillac CT5-V Blackwing in a manual transmission. After an unfortunate encounter at another dealership where the price suddenly inflated upon signing, I was understandably cautious. However, Tom Kelley exceeded my expectations.
Despite being 3 1/2 hours away one way, Jason from Tom Kelley worked diligently on my trade-in and payment arrangements. His transparency throughout the process was reassuring, especially given the rarity of the car. I told Jason I needed to within a payment range and Jason said he spoke to his manager, and he could get me in that range, I trusted Jason, and put a deposit down to hold the car so they had the leverage to pull something if they really wanted to (which they did not).
Upon arrival, I was greeted with a pleasant surprise - my new car was pulled onto the showroom floor with a congratulatory sign displayed. Jason had even arranged for the windows to be tinted before my arrival so there was nothing I had to do have scheduled locally once I got the car home.
The ease of the transaction was refreshing (based on my experience the previous week). My wife and I were in and out within an hour, allowing us to return home without disrupting our children's evening routines. To go above and beyond, when I realized I hadn't been charged for the window tint, the manager graciously insisted I enjoy my new car without worrying about the cost because he was being cognizant of our time.
Overall, I can't speak highly enough of Tom Kelley Cadillac and Jason Alt as a trusted salesman. Their professionalism, transparency, and dedication to customer satisfaction set them apart. I highly recommend this dealership and commend Jason and the manager for their outstanding service.

Jason

My interaction with Kelley Cadillac was truly exceptional. From the moment I engaged with Ben Gavin, it was evidently clear that Ben held professionalism and communication with highest regard. Negotiation was minimal as everything was transparent and equitable. I enthusiastically recommend both Ben Gavin and the Kelley Cadillac dealership, as  they exceeded all my expectations.

Kheyara Harrell

I recently decided to trade in my vehicle and wanted to try a lease for the first time. Jason and Quinton took great care of me from start to finish! The entire process was very smooth. Thank you again to both of you!!

Jill Smith

Brought my 87 yr. old life long friend in yesterday to buy another Cadillac! Jackson, you were the sweetest, most attentive salesman I have ever seen! Your professionalism, attention to every detail, and all around attitude made this very easy for her! Best of luck Jackson, you have a bright future!!

Sugar Bear

I recently purchased a 2020 impala. It was a very recent lease return and they haven’t even had a chance to service or inspect it. I advise the staff at Tom Kelly I was interested, but I would need it that day. The entire Tom Kelly team made it happen. It was a pleasure working with everyone. Thank you Ben for all your hard work with the Impala getting it through inspection, detail, and getting this deal rolling. Zach thank you for helping out Ben and getting this deal closed. And Conner man you are awesome and it was definitely a pleasure working with you. Best finance person I have ever worked with! And definitely a big thank you to the detail team. This was one of the best details I’ve seen on a used car. My Wife loves her new car!! It was definitely worth the trip to Fort Wayne Indiana

Brent S

Tom Kelley Cadillac

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