Toyota Carlsbad

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Jade Murphy

Purchasing a new vehicle was not in my immediate plans but due to an unfortunate accident I needed to. I purchased my first truck from Toyota Carlsbad and it was a great experience, so I was hoping this experience would be the same. Marvin and Tracy did not disappoint, they were wonderful! I love my tundra! So if you’re in the market for a new vehicle definitely Check them out!!

Adria Manary

My husband and I recently purchased a Camry from Chase Manary. Literally the best experience I have ever had in buying a car. Full disclosure, Chase is my eldest son, and I am extremely fortunate that he has given me multitudes of reasons to be proud of him over the years. And seeing him be on the job added to those experience. Watching him calmly, professionally and efficiently deal with three customers at the same time was a real pleasure. He is the exact opposite of the usual definition of a car salesman. His genuine nature shown through in the care he showed to his customers - and he is an expert on all things Toyota! One of the best parts of the day was listening to his colleagues speak so highly of him. But driving off in my new little "red flash" - as I like to refer to my new, sparkling red, sports version of the newest Camry - was indeed the highlight!

John Li

I had a good experience buying a new Corolla Hybrid and a great experience when I needed to get some help from the dealership.

First on the purchase. I was from out of state and needed to arrange a new car purchase for my daughter who was attending school in southern CA.  After making an inquiry online, Lou Maldonado called me the next day.  After talking to him for a few minutes, I just knew he was the guy I could trust and we started to work on the paperwork.  I really liked that fact that Lou was available by phone, text or email and we completed signing off all the paperwork by email within days!  When my daughter flew to southern CA, she was able to pick up the car the next day!

Why did I need to get help?  Due to the chip shortage, the new Corolla came with only one key fob at the time.  My daughter was told she would receive the spare key soon. After a few months without any update about the second key fob, I reached out to Lou who referred me to Emma McCartney in Customer Relations.   Emma called me right away to understand the situation. She quickly made arrangements so that my daughter ended up getting a new key fob programmed at a dealership near her at no cost to us. In this day and age, it’s not easy to receive good service.  I was grateful that Emma took ownership of our situation and went above and beyond to see it through.

Jeremy Adams

I want to first state that my initial experience with Toyota of Carlsbad was not one that I came away from feeling extremely happy with. This is probably not uncommon for many people at dealerships, but for me what set Toyota of Carlsbad apart was how they handled my particular case. When I expressed my frustration with the details of my purchase experience, Vanessa reached out immediately not only to listen but also understand. She took immediate action to find a way to address my concerns and connected me with Jeff Curtis, the General Sales Manager, who pro-actively worked with me to turn a negative experience into a positive one.

It's not every day that you find a company that takes a customer first approach and I want to acknowledge Toyota of Carlsbad as one of those companies. It has restored my faith in the car purchasing experience.

Toyota Carlsbad

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