Toyota Of Kent

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Danielle Morris

Each time that I bring my car here to be serviced, you guys are always so polite
and welcoming. I don’t have to have my car serviced much, but when I do, your kindness and  quickness impresses me the most. When I may have questions, you always answers them to ease what I may be feeling.
Thank you for taking care of my Highlander and always making me feel comfortable.
Keep up the good work!

- Danielle ????

Emily Koury

5 star vehicle, 3 star transparency.

Pros: Ended up with a beautiful vehicle, clean and well-maintained. Mike Sheppard was patient with my questions and thoroughly explained the features of the vehicle. He was also straightforward about payment after we started discussing.

Cons: Multiple people knew ahead of time that I was coming from out of state and looking to negotiate. Waited until I saw the vehicle, asked me to make an offer, then said they don't negotiate at all. What? Very strange for a dealership. After a few hours of discussion, and despite offering to pay in full same-day, they ended up giving me 1% off. I feel a little used, like they felt I'd be willing to pay full price just because I came from farther away. Got the impression they wanted to milk my wallet. Also knew I planned to pay in full but failed to disclose until the end that they don't take out of state checks, can't put much on a credit card, and can't pay by debit. They had plenty of opportunity to disclose this before I visited, or to mention that they supposedly don't negotiate. Seemed excited to take my money until I discovered the limited payment options.

Karen and Pat

What a great experience ! We haven't bought a car since 2005, mostly dreading the whole experience. We just purchased a used vehicle.
Kaylee was wonderful ! She really worked with us and made the whole transaction so easy. She is a very positive person with a great attitude toward people and her job. We were very comfortable talking with her and settling the deal. She went above and beyond to make sure our new vehicle was clean, and it was immaculate. We couldn't believe it was the same car! She addressed and immediately took care of all our concerns and answered all of our questions professionally and courteously.  Thank you Kaylee, for making this purchase experience such a great one !
If you want a great car, at a great price, and actually enjoy the purchasing process....see Kaylee at Toyota of Kent !

Chadwick Klein

My family purchased a used Toyota Sienna here. We researched the vehicle before heading in. Our sales person, Justin was friendly and easy to work with. The van was as described online and Justin was able to help answer any questions.

The Finance “Man Behind The Curtain” would not budge over $200 and ultimately those guys should lose sleep over their poor life choices because you can never feel like you can get a mutual win at a car dealership. It also felt slimy that I was told by finance that if I were to finance vs. pay in cash, I’d get a better price. The whole deal making process seems outdated and there should be a more transparent system.

All that considered, the service from Justin was great and the rest of the team was very helpful. The van is beautiful and Toyota makes a wonderful product. Will definitely keep Justin in mind for future needs.

Sweet Basil

Make sure that you do your negotiating and confirm a price you are comfortable with before arriving at the dealership. I could’ve spent much more money if I wasn’t as diligent in my research and if I didn’t ask the right questions. Overall though, I had a good experience. Mike Sheppard worked with me, and he was a good communicator throughout the car buying process.

Toyota Of Kent

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