Tracy Volkswagen

chu washere

I recently had an outstanding used car buying experience. From the moment I stepped into the dealership, the staff was incredibly knowledgeable and helpful. They guided me through the options, allowing me to make an informed decision. The car I purchased exceeded my expectations, and the entire process was smooth and efficient. I highly recommend this dealership for its exceptional service and quality vehicles. Natalie, Josue, Mike, Sofi, and Steve, thank you again for such a wonderful experience.

Sam B

If you are trying to sell your vehicle this is the place to go. I was told by a Tracy Chevrolet buyer name Domonic he would pay higher than any dealership around since my suv was a Chevy.
After he no showed on my appointment, I gave him another chance and that was a low balling disaster.  I eventually went across the street to Tracy Volkswagen and spoke to John the salesperson and Chad the buyer. These guys were super friendly and work fast!
They paid me $2000 more than Chevy and it only took 20 minutes! A couple arrived before me and they did the exact same thing. Left Tracy Chevrolet because of a bad experience and were well taken care of at Tracy Volkswagen.
I’ve bought many cars and I only buy from the big dealerships. 2 from Tracy Chevrolet in the last 4 years. But this transaction was by far the best experience at any dealership.
Don’t waist your valuable time anywhere else.
This place gets it!!

Nissi Guiao

It’s been a month since my experience, but “better late than never,” as they say…so let’s get into the details real quick!!

I couldn’t be more thankful for Tracy Volkswagen, and more specifically — John Orozco!!!! After a roller coaster of stress due to a delayed insurance payout and the pushiest, worst dealership in Stockton (I won’t name it though), I somehow found my way here. One night, I found a deal online that seemed *too good to be true.* It showcased the lowest asking price on a used Ford Edge I came across over the countless other sites I saw before. Not to mention a life time powertrain warranty!!?! On a whim, I decided to shoot my shot basically and reach out about it, not thinking much was going to happen. To my surprise, the next morning John reached out to me. I was upfront about my credit and situation and, crazily enough, it didn’t phase him one bit. He came off extremely genuine, attentive, understanding, kind and professional. Within a half hour of first contact, he sent me a video of the car. Once he discovered I’m from Stockton, he really pushed and went the extra mile, as he enthusiastically stated he has to take care of his Stockton people since he’s from the area. I’m a big details person and that right there just made it feel like it was *meant to be.* Anyway, he truly worked wonders and miraculously got me approved sooner than I expected. I almost couldn’t believe it! The man works fast!!!!

My bf and I made our way over and took it for a quick test drive. Since everything was already worked up (all thanks to John) it wasn’t too long before Mike came over and showed me my options and then shortly after that I found myself signing the paperwork with Brandon. Lol…I told some friends that it low key felt like I was in someone’s house or something because of the chill vibes — John played some music and turned the game on for us while we waited. I didn’t get to meet everyone there, but I could tell that everyone was cool and had a nice way about them. Everyone we encountered made us feel comfortable. And goodness, everything felt so quick and easy. For it being my first time handling all this car stuff on my own, this dealership and staff changed my whole perspective of what it can (and should) be. It doesn’t have to be stressful. Not everyone is desperate, pushy, uncaring. I really am beyond thankful for Tracy Volkswagen, John and this team of professionals. I can only hope that this positivity will continue over the years when it comes to maintenance and what not. But for now, I would recommend this place to anyone looking to purchase a vehicle with zero hassle/zero bullshit.

The entire experience from beginning to end was a night/day difference from days before in Stockton. Dealerships are typically known for being pushy or desperate, at least that’s been my experience so far until this place! If it weren’t for John working so hard on my behalf, I’m not sure how I would’ve gotten a vehicle I could afford. Can’t express my gratitude enough. Keep up the amazing work!

Lilliana Reich

This was some top notch customer service. Every employee that we saw was working and smiling while doing it. The environment that Tracy Volkswagen provides for their customers is one of the most comfortable and welcoming environments I have ever seen from a car dealership.
I was helped by John who had an awesome personality and was honest, genuine, and 100% upfront about any questions I had. As a young person getting ready to buy their first car, they were happy to guide me through any steps that I needed help with. When I told them that the first offer did not work not only did they get me a better offer but they were even able to still give me warranty’s that I could afford.
Ultimately this was absolutely fantastic and the experience here was awesome. Big shout out to John and Abid for their help in buying an amazing new car!!!!

GB Jr

We went to go look at the ID.4 right before Christmas because we were thinking about trading in our Tiguan for something more practical. We were very impressed with our Sales rep Kylan. We let him know what we were looking for and he was more than happy to help even after we told him we were just "looking". We weren't pressured like most other dealerships and treated with respect and patience. After looking at the inventory, Tracy VW staff took the time to crunch numbers for us and worked to get us a fair price on our trade-in and were able to get an ID.4 to a price that worked for us. We went home to think about it and went back a couple of days later and drove off with a new ID.4. Our decision was based on how wonderful the staff treated us. The Sales Manager Mike was extremely helpful throughout the process as well as Ahbaid in finance, making our purchase quick and seamless. We are long time VW owners and this has to be one of the best dealerships in Northern California!

Tracy Volkswagen

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