Universal Imports Of Rochester Inc

Katelyn Lugo

I was car shopping for SIX months as we all know buying a car these days can be quite the process. My coworker suggested Universal Imports so I checked out their website. Saw this beautiful Audi and went to test drive it the same day.

Erin, who sold me the car, was extremely helpful throughout the entire process. She even sat with me inside the car to explain how it works LOL thank goodness. I felt they were transparent in pricing, especially when purchasing the extended warranty, and everything was smooth and easy.

VERY happy with my new baby and would highly recommend Universal Imports to anyone looking for a car!

kennedyseveners

Universal Imports recently helped my son with his first car purchase and I was thoroughly impressed by their service. Jeff was especially helpful. Everyone else was welcoming, patient, and provided transparent advice, ensuring we felt informed. The selection of well-maintained vehicles is impressive and reasonably priced. Thanks to their professionalism and personalized service, my son found the perfect car within his budget. I highly recommend Universal Imports for anyone seeking a trustworthy and reliable car dealership.

Josh

Amended Review - I have spoken with the owner, Mark, since this situation has happened and we discussed options to resolve my issues. I was pleased with the solution thus the change to a 5 star review. The owner was understanding of the situation and did everything within reason to mediate things. I believe it shows a level of professionalism and compassion that you don't see at many shops these days.

Original Review - "I like the staff at Universal Imports as everyone was very nice and held themselves in a professional manner. I took my car in to diagnose an electrical draw and this issue was not diagnosed. I was warned they might not be able to diagnose the issue but that was a risk I was willing to take. I gave my car a once over after receiving it back to find my fuse box covers were not reinstalled and open to the elements. Additionally, the plastic beauty cover over my engine was broken. I don't believe either of those things were done on purpose but I was disappointed they happened in the first place. They've been in business for a long time so I know they do good work I just happened to have a bad experience. Regardless I will not be taking another vehicle to this shop."

Matthias West

This is the place where you can get high-quality service at a good price. Seriously, it's a car dealer and repair shop you can trust. This family business earns your trust. They will make it right, and you do not have to worry about getting played. Universal is working to get your repeat business! Having worked as an engineer in the automotive industry, I have seen a lot of shops and equipment. Universal has it all. They have the equipment, staff, training, and well-kept shop. I have been taking 3 cars here now for a while and always received great work within the budget!
And if you are in need of a good deal on a like-new or slightly used car, they will work with you to get you what you like rather than selling something standing on the lot forever elsewhere.
Happy customer here!

Jennifer Elkins

What can I say about Universal Imports… honestly I could probably write a book - okay, maybe a page ..or two!

They are both friendly and professional. They are extremely knowledgeable and in a way that’s very considerate of their customers. It’s clear they are passionate about they do. They are prompt and reliable and most of all they’re *honest* I’m sure this goes without saying, but I can’t emphasize enough the value in finding a mechanic you can really trust. And that is what you get with Universal Imports.

I can’t imagine taking my car anywhere else, and when the time comes, my next purchase will definitely be from them.

Cannot recommend Universal Imports enough!!

Universal Imports Of Rochester Inc

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