Vaden Chrysler Dodge Jeep Ram

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Andrew

After almost two months without a vehicle, I was purely exhausted with rental extension after rental extension following my accident. Fortunately, I came across the car I have always wanted at a great price. I scheduled an appointment and was able to test drive, sign my paperwork, and drive away with a new car in less than 2 hours thanks to Henry. He made the process quick and smooth. He was very friendly and helpful with getting me the keys to my Kia K5. If anyone is in the market for a new or used car, definitely visit Chrysler Dodge Jeep Ram on Chatham Parkway. They have great cars, great deals, and great customer service.

Gina Sorrentino

I had the BEST experience purchasing a vehicle I’ve ever had. From start to finish it was smooth with no run around. No back and forth. I told them where I wanted to be and they came back with the exact number. It was quick and not an all day affair. Djuan was the best salesperson I’ve dealt with. I will definitely refer friends to him. Trevor in the finance department was just as great. 5 stars to both of them hands down.

Robert Shumway

Dropping my Jeep off here to get a few things worked on.  I will update this review once it is finished.  However, so far this is my review.   Folks here are very friendly.  I have been sitting in the waiting area for about an hour now, waiting on a ride to work.  Every single person that has come in,and has walked by, has said either "good morning or hey there, how are you". Staff seems very inviting.  Showroom is clean. Bathrooms are clean.  The service folks have been fantastic thus far.  Today is 5/02/ 2024.  Again....  will update when the Grand Cherokee gets fixed.

Today is 05/03/24.    Moved it from 5 stars down to a 1
I was informed yesterday that the advisor will call me before 3pm on the 2nd with a status update.   Nothing.  I called up there now 4x (it is 5/3/24) and all I get is "the service department will call you back".
I'm not asking for the vehicle to be repaired in a unreasonable timeframe.  I just need to know if they have a loaner program or if I need to make other plans.  This is my only vehicle and live in Richmond Hill.  It makes it difficult to plan with no status updates or returned calls.   Will update again soon.
Total times I've called. 9 times.
Total times I've been told " they will call you back"  6
...  Update.  Had to go to the location.  Seems the mechanic DID look at it but the service writer forgot to call the warranty company, so repairs still haven't been started.   He asked for me to check in on Monday... Meanwhile, no loaners.  But ...  If he called the warranty company and started the process, the car may be finished????   Or at least in process.   At this rate I'll be surprised if I get the thing back in 2 weeks.
Will update again....
Ok, update 5/07 ...
Wes called me.  He is the service manager for this facility.   I was Very impressed with him.  He was very upfront and honest. (Which is hard to find in a dealership) He explained to me in detail what is going on, and what the next steps are.  Very impressive that a service manager in a dealership reached out to me, and took the time to explain things.  Currently the Jeep is still in the shop (it is a large project). So, I will update this post again once I get the jeep back.

Vaden Chrysler Dodge Jeep Ram

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