Van Horn Chrysler Dodge Jeep Ram Of Manitowoc

Ashley Graham

We looked all over for an all white Jeep gladiator. We are from Michigan so it was 470 miles to go pick it up. Taylor was our salesman he made it the most enjoyable car buying experience of my life. We arrived 30 minutes before close. Kids got drinks I singed the papers and done in 30 minutes. Jeep was mint just as described thanks Taylor for a great and enjoyable car buying experience from across the lake!!!!!

XStream Fishing

The Team at Van Horn  led by Peyton was more than helpful.  They were able to get me in the vehicle I wanted with terms that worked for me.

Erika Schulz

Taylor was great to work with. He made the car buying experience so calm and easy going, which is not always the case. He worked with us diligently,  helping us to trade in our old vehicle for a great price and meeting our finance goals for our next purchase too. We really appreciated him! Definitely would go back!

Jason Vekuilen

Taylor Kopidlansky was just great. No pressure, calm, and very knowledgeable. What a great and different experience. To be welcomed and let myself make the  decision and set the pace on buying a great vehicle from Van Horn.  From the invite from Kieran Crowley-Oswald with a phone to get to know who I was before I arrived to Taylor starting a conversation while we wait and then just finishing the deal with the purchase if a great used vehicle with amazing benefits that Van Horn offers. Thank you Taylor and Kieran!

Karl B

Good up until the end, when we felt pressured and rushed.

We spent several evenings over the course of a week shopping for a new vehicle.  Being a sizable purchase, we were going to do our due diligence.  We had many questions and requests for our salesperson, multiple test drives of different models, and generally we monopolized many hours of his time over those days.

Although he was a younger and relatively new, he did very well.  He had been courteous and receptive to courtesy and had established trust.  Although some of his information was incorrect, we had favorable opinions about him overall.

However, by the fourth day of our search, one of the sales managers got involved and began to apply some pressure.  When we came in to the dealership that evening to complete the purchase, there was again pressure to complete all the aspects of the deal.

Long story short, we felt rushed and blindsided during the financing process and final steps of the purchase.  We were prepared to use our own financing, but it would have required us to come back the following morning.  The sales and finance managers did not seem to want to delay, so we got pushed into their financing and service contract add-ons, leaving us feeling dizzy and manipulated.

I returned to the dealership the following day to state my grievances to the sales manager we had worked with on the financing.  To his credit, he listened to my complaints and did his best to fix the main issues I had by canceling the service contracts.  We still have to manage the refinancing with our chosen lender, but that is a relatively minor inconvenience at this point.

Update:
Spoke to Michael Foti who listened to and acknowledged our concerns.  Will use the feedback to improve sales process and hopefully avoid dissatisfying experiences in the future.

Van Horn Chrysler Dodge Jeep Ram Of Manitowoc

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