Volkswagen Of Salem

Mikayla Durham (Jo)

A drunk driver totaled my parked car a few days after the new year and I was absolutely terrified at the prospect of car shopping because of how anxiety inducing it can be and the pressure some dealerships put on you.

I found a used car I was super interested in at Lithia Volkswagen and Tanner reached out to me regarding it. He was kind and personable, and I made the trip from PDX to Salem to take a look at the car. It was worth every mile. Tanner was upfront about everything, he went above and beyond to get me what I wanted, and when it was time for financial dealings, Jesse was incredible. They were understanding and everything worked out perfectly. The whole dealership was so welcoming and I walked away with car that I am in love with and a definite upgrade from my previous car when I was so scared of having to settle on something I was going to regret.

I recommend this dealership 100%, you will not be disappointed in the service you receive.

Happy Miel

The staff here are always so welcoming and go out of their way to be helpful. They make the whole process, from scheduling to pick-up, stress-free. I trust the technicians to do a thorough job, explain things clearly, and get my vehicle fixed right the first time. It's a relief to have a reliable dealership. From the moment I walk in, the dealership is clean, comfortable, and everyone is professional. Consistent great service keeps me coming back!

James Schultz

My wife and I purchased a pickup from Volkswagen of Salem. Tanner was our salesman and did a fantastic job and very polite. Crystal, the sales manager, was also fantastic and went above and beyond for us. Jessie in finance did a wonderful job getting us in,signing, and out the door. I highly recommend them for your future purchases. You will not regret the decision to go to Volkswagen of Salem. The experience was very positive and we will definitely be back! Thanks for a great experience!

Emma Vance

I purchased a used vehicle from Tanner and I am satisfied with the service.  Thank you Tanner for helping me get a deal on the vehicle I picked out and coming into work on your day off to complete the sale.
I deducted a star for a handful of reasons.  Firstly, I was planning on trading in my current vehicle initially and was very disappointed on the offer they gave because it was much below the Kelley Blue Book value.  I was able to sell my car to a different dealership for $3,750 more than the original offer Volkswagen gave me. Secondly, the vehicle I purchased was not serviced with much care while in the care of the dealership. There was an excessive amount of oil spilled within the engine compartment which was not cleaned causing a persistent burnt oil smell and the coolant reservoir was left virtually empty (below "Low").  They also did not fill the gas tank or the windshield washer fluid, but that is less of a big deal. Finally, there was a lot of pressure to purchase the extended warranty and other elective items.  I would prefer the "opt out" to be the default and be spared the multiple lectures.
Over all, a pretty painless experience.  Thanks again, Tanner!

Volkswagen Of Salem

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