Volvo Cars Gilbert

Troy Goodlow

Shout out to the whole team at Volvo Cars Gilbert . My recent purchase on my 2021 Volvo S60 t5 was absolutely great. Usually buying a vehicle can be very stressful, and challenging. My sales consultant Jordan Pennington was very professional, and helpful throughout the whole process. Answering all my detailed questions regarding my options. Toni and the General Manager was stellar in making sure I was happy in choosing Gilbert Volvo! They made it easy by blowing away the competition. Jordan P and Justin Shannon in finance are the hardest workers in the crew. They both stayed there till almost 11pm to finish up my deal. And still took the time with showing me everything on the car along with getting the car set up with the phone app. I’ve been in customer service sales for over 18yrs and know great service when I experience it. AAA++ rating for me. I’m definitely going back for my next one. Thanks again for my new Volvo!!

Dylan Garcia

I recently had an incredible experience purchasing a car from Jordan at Volvo in Gilbert and I couldn't be more satisfied. From the moment I walked in, the customer service was exemplary. Jordan was knowledgeable, attentive, and genuinely interested in finding the perfect car for me. They patiently answered all my questions, offered transparent pricing, and made the entire process seamless and stress-free. The sales team provided valuable insights during the test drive, ensuring I was comfortable with my choice. The financing process was straightforward, with no hidden fees, and they secured a great deal for me. Even after the purchase, the follow-up and continued support have been outstanding. I highly recommend Volvo at Gilbert for their exceptional service and commitment to customer satisfaction.

Brian B

Great overall experience! The shopping experience was great, the staff was very helpful too. The sales team was great. Marcus was very helpful and courteous. We would also like to thank Tony and Justin for their hard work, so thank you Volvo cars!  If you need a SUV or a car, go see these great group of guys.

Pablo P

First of all, let me start by saying this, I love Volvos, I previously had an S40, now I drive a 2023 C40 and partner drives a 2011 C30.

**This post is about the 2011 C30**

In May 2023 Courtesy Volvo of Gilbert had the 2011 C30 for sale which I found strange because it was so old and had 108,869 miles…Typically I would stay away from vehicles that old and with that many miles, however the service history on that vehicle was impeccable, the sales guy, Jeremy Horstman walked me through all of the repairs the car previously had, all repairs were done with Volvo and everything was documented, the one repair that caught my attention was the AC compressor, per the service history it was replaced in September 2022 at Volvo of Gilbert when the vehicle had 106,160 miles. Anyone living in Phoenix knows if you’re gonna buy a used car you need to make sure the AC system is in good working condition due to the +110° summers…so when I saw the AC compressor was replaced at the same Volvo dealership where I was buying the car from it eased my mind. We purchased the car on May 22, 2023 with 108,869 miles.

Fast-forward to April 12, 2024 The car now has 110,500 miles…. Made an appointment at the Volvo of Scottsdale because the AC was not cooling, it turns out the AC compressor is bad and needs to be replaced, the service advisor showed me pictures and it was very clear that the car had the original compressor as it was old and rusted, so it turns out compressor was never replaced as noted on the service records with Volvo. This is unacceptable and I need somebody from Volvo of Gilbert to make this right.

*****UPDATE 4/18/2024*****
On Monday, the Director of Operations for Volvo of Gilbert (Mark) called me to get clarification regarding the air conditioning issue and to discuss possible solutions to get it resolved. I'm not gonna lie...I was upset, frustrated and not afraid to express my disappointment in the Volvo brand, I did keep it professional but my tone was not something I was proud of, regardless Mark seemed to understand the situation and was very receptive to how I was feeling.

Mark suggested I bring the car in to get a second look and see if the diagnostics from the other Volvo dealership checked out. Yesterday I dropped the car off to get it looked at; when I first arrived I wasn't sure how I would be received...evil stink eye or welcoming smile..... well.....I'm glad to say I did not lose hope in humanity lol the Service Manager (Mitch) was very courteous and understanding....
After a few hours Mitch and I walked back to where the car was being worked on by the mechanic, to my surprise the A/C compressor did NOT look rusted (like in the picture) and it had a BIG sticker with manufacture date 09/2022...immediately my stomach dropped and felt ridiculously stupid, now because of the misinformation I got from Volvo of Scottsdale I looked like a crazy person trying to cause drama, super embarrassing.
Now that the manufacturing date mystery was solved Mitch was still willing to help me figure out why the AC was not cooling, so I left the car overnight to give them more time to troubleshoot the cooling system.

Unfortunately this morning I got a Call from Mitch letting me know that the mechanic confirmed the AC compressor was bad but to my surprise Mark, Mitch and Volvo corp got together and decided to make an exception to honor the warranty to get the AC compressor replaced. I'm very grateful to Volvo of Gilbert and I sincerely apologize for my assumptions.

I have definitely learned a lesson today.. always get a second opinion before drawing up your own conclusion.

Alexis Locklear

I recently bought a car, and I couldn't be happier with the experience. The process was incredibly smooth and quick, thanks to their manager Toni!
He took care of everything and was able to make the entire experience stress-free and enjoyable. This has been the best car buying experience l've ever had, I highly recommend coming here!

Volvo Cars Gilbert

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