Walnut Creek Chrysler Jeep Dodge Ram

Farzin - Seyed Lavasani

I'm glad to help! Here is the review for Jeep Walnut Creek:

"I recently had a fantastic experience at Jeep Walnut Creek. The customer service was excellent - the staff was friendly, knowledgeable, and went above and beyond to meet my needs. My service was done on time, following the highest standards, and the hospitality was top-notch. The only minor downside was that they provide a shuttle service only for the local area. I highly recommend Jeep Walnut Creek for their outstanding service and professionalism."

Bob McManus

THE BEST CUSTOMER SERVICE!  I've owned my 2011 Jeep Grand Cherokee for 12+ years and keep it well-maintained.  Until last week, I had been using another local dealership for all of my needs.  Following several horrible experiences at the "other" dealership, a friend recommended #walnutcreekjeep for service.  I couldn't be happier, even though they are 25 miles away from my local dealer!

Recently, I had an oil leak that the "other" dealership missed during a recent service.   I called Walnut Creek CJDR and spoke with Charles Logan in the Service Dept.  He was professional, accommodating and scheduled my appointment to accommodate my scheduke, as I needed my Cherokee a few more days before taking it in for inspection.

A few days later, I arrived at Walnut Creek CJDR and was met my a tech who directed me to Charles Logan in the Service Dept office.    Charles discussed the leak with me and said he'd call me in a few hours, following the inspection, and would see to it that the issue was repaired.  Charles took my vehicle in with charging a $279 fee that the "other" place charged.   I was pleasantly surprised when he called the same afternoon and identified the leak as a warranty item.   Parts were ordered and installed, and in less than 4 days total, I was back on the road with all repairs completed!

The entire staff in Walnut Creek was professional, engaging, and represented the Jeep brand well.

I previous experiences at the "other" dealership, a majority of the staff appeared disinterested in their customers, were less than professional, and it frequently took weeks to have a warranty item inspected and repaired.   This left me frustrated and left me searching to possibly buy a vehicle from another manufacturer.  - I was tired of the constant run around and excuse after excuse from the "other" dealership!

Charles and the entire Walnut Creek Jeep dealership have renewed my faith in the Jeep brand.    From this point forward, although inconvenient, I will drive the extra 40 minutes for Walnut Creek's level of professionalism, service, and timeliness.   I'm eyeing a Wrangler "Rubicon Unlimited," and if I buy it, there's no question that it will come from #WalnutcreekCJDR - all because of Charles Logan and his Service Dept team!

If you're in the SF East Bay, I can't recommend Walnut Creek CJDR enough!   Make the drive, you won't be sorry :)

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Racheal Pavkovic

Outstanding customer service at this Jeep dealership! I called them panicked and they were able to squeeze me in the next day and take care of a recall that I urgently needed fixed in order to register my car. Not only did they fix the recall, they had me in and out in about 3 hours when I was previously told that it would take all day. The staff were also very friendly and provided snacks and were just overall very helpful. I live in Oakland but I’m definitely making my way to this location for all of my future car needs.

Walnut Creek Chrysler Jeep Dodge Ram

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