West Herr Subaru Of Rochester

claire Strawcutter

Great place to buy a vehicle! Service was great. My sales person was Andrea Standish,friendly very nice person.She went above and beyond to help me,I had surgery on both legs recently and couldn't get out,I don't know how she did everything she did but it was done in 2 days total and she did everything including delivering the car.I purchased a 2024  Subaru Impreza,I love it.If anyone deserves  some kind of recognition it is this young Lady,she did everything as promised,I will come back and bring friends,thank you so much!!!

Benjamin Robbins

I had a fantastic experience leasing a new Subaru from West Herr Subaru. The entire team exceeded my expectations, making the process quick, seamless, and completely transparent.

My sales representative, Andrea Standish, was exceptional throughout the entire process. From the very beginning, she took the time to listen to our needs and preferences, ensuring that every detail of our new vehicle was exactly what we wanted. Andrea’s deep knowledge of the Subaru lineup, combined with her warm and personable approach, made us feel completely confident in our choices. She worked tirelessly to secure the best possible value for us and went out of her way to make sure every question we had was answered with patience and care. It’s rare to find someone who is so dedicated to making the car-buying experience not only smooth but enjoyable, and Andrea truly made that happen for us.

The finance manager, Man Tran, was thorough in explaining all of our options, helping us make informed decisions. We opted for the 2-year Maintenance Plan, and it’s been an excellent investment.

Jules, the leasing specialist, walked us through the entire contract with clarity and patience. She ensured we understood everything and felt confident before signing.

I also appreciated the attentiveness of Corrine, the sales manager, who consistently checked in to make sure we were happy at every step.

Lastly, the General Manager, Justin Latore, personally followed up with us to ensure we were completely satisfied with our new Subaru, showcasing his commitment to exceptional customer service.

I highly recommend West Herr Subaru to anyone looking for a new Subaru. The entire team is knowledgeable, honest, and truly focused on delivering an outstanding customer experience. We absolutely love our new 2025 Subaru Forester Touring!

Jackie Tambe

My wife just bought a Subaru from West Herr on West Ridge Road in Greece, and I loved it so much that I had to get one of my own!! She recommended Tanya, so I asked for her and she was amazing! All the people involved in the process (financing, etc) came and introduced themselves, including the store manager, and they were all super nice and helpful! I’ve never had such a great experience - drove my new car home the next day! I highly recommend this dealership, I’ve never had such a great car buying experience!

Dale Stafford

Visiting  the  West Herr Subaru of Rochester dealership  to test drive and purchase a new Subaru Outback was an outstanding experience. The building is new, clean and organized. Each employee, regardless of their roll, was friendly and engaging.  The manager welcomed me, and quickly introduced me to sales associate Paul, who engaged in conversation to deduct what vehicle I was interested to test drive. In a very few minutes I was in the vehicle, with Paul in the passenger seat, cruising the highway and drilling Paul about the perks of the vehicle. It was very helpful because Paul has the same vehicle and his candid answers were helpful for me to make the decision to purchase. Every commitment Paul assured me of during our introductory conversation was met, this included a visa card for test driving, locking in the best price and  rate for the new vehicle and my trade, in addition to taking care of every item necessary to have the new vehicle  drive away ready. I could have had the vehicle the same day if I were in order. Paul made my car purchasing experience stress free!

Sara Cerame

I hate being sold to.

It’s the worst feeling.

So…. I gotta say, coming to West Herr Subaru was a freaking surprise. They were amazing! I am blown away with how accommodating and fun they were- they made the process so memorable. I haven’t bought a car in 12+ years so I was very wary and cautious about buying a new vehicle. Did these people really care about me as a customer? Or am I just a number?

Well….they blew it out of the park. They embraced my personality (which was bubbling excitement after I decided to let my guard down…. They were so cool!) they just feel like new friends to me. I can’t believe I gave them so much money for a sale without a blink of an eye, but they just made everything so enjoyable.

So here’s the thing about what you’ll care about the most: They are competitive with pricing
They are fair.
AND GET THE TIRE and RIM extra coverage- I can’t even tell you how relieved I feel knowing I have that in my back pocket because curbs lurk everywhere and ROC’s potholes are looming at every turn (literally EVERY turn)

Steven Coglitore was my sales guy and Robert Scherzi helped me obtain the extra tire and rim coverage. I’m super frugal and it takes a serious token to earn my trust. But I’m really glad to give these guys my business.

Look at these fun pictures. They are the nicest people and you should go see them! It’s a brand new sparkling facility and it’s so freaking pretty. It’s an experience you’ll be glad you’ve taken.

Take the leap.

West Herr Subaru Of Rochester

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