Gerald Subaru North Aurora

Wallace Montgomery Jr

I cannot speak highly enough of the outstanding service I received at Gerald Subaru of North Aurora, specifically from Mike and Kayla in the service department. From the moment myself or my partner walks-in, their professionalism and dedication to ensuring customer satisfaction is always evident.

Each time Mike and Kayla go above and beyond to address all of my concerns and provided clear explanations every step of the way. Their attention to detail and genuine care for their customers truly sets them apart. They made the entire process smooth and stress-free, which is greatly appreciated.

Not only do they handle our vehicles with the utmost care, but they also take the time to answer all of my questions and provide valuable recommendations for future maintenance. Their expertise and friendly demeanor made me feel confident that my vehicle was in the best hands possible.

They have earned my trust and loyalty, and I will not hesitate to recommend them to friends and family in need of exceptional automotive service.

Kyle

Overall best new car buying experience I have ever had. Peter Murray, Peter Forberg, and Nicole made sure that I had the best overall customer experience. My wife and I came in to purchase a new vehicle with our 1.5 year old son. Not only did they go above and beyond to make us happy, they were so kind to our son. I would highly recommend buying your next car from them!

Marty Johnsen

Great experience!! From the ease and accommodation of getting an appointment, to the convenience and comfort of the waiting room, but especially for the professionalism, courtesy, attention to detail by each and every person that I encountered. Those who completed the work and Michael, who kept me informed of the progress, and discussed all of the findings did an outstanding job. I came away with a complete understanding of what was done as well as what recommendations were needed and the priority in which they should be addressed. Thank you to all who made this a very positive and pleasant experience!

Nicholas Michelsen

My wife and I visited several dealerships over the past few months trying to find a new car. We can honestly say that nothing compared to the service we received at Gerald Subaru. Eric Zetterlof was the best salesperson we had. He took the time to answer all our questions and go over all the different features per trim. We also like that during the first test drive, Eric drove us around showing us all the features in action. When we went to Genesis, Mazda, and a few other dealerships, the salespeople did not seem to care or want to really show anything on the cars. The entire staff at Gerald Subaru was nothing but polite and friendly. If you are looking for a Subaru, I would highly recommend going to the Gerald North Aurora location only.

The only con was that it took 8 hours to buy our car, but we got the one we wanted for a price we were happy with. Gerald was willing to negotiate and make a deal.

Chris Burken

Not only did they remind me to do my maintenance but they were very friendly and took care of multiple needs like system updates and tire rotation. They were done on time and extremely friendly on checkout. My salesperson, Big John, regularly reaches out to see if I have any questions about my car or to say thanks for using Gerald Subaru.

Gerald Subaru North Aurora

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