My experience with Susie, Brody, John, and Louie was astounding! Susie and Brody are who I worked closely with, and they are the most genuine and kindhearted individuals. It was indeed a blessing to have worked with them throughout my process. FedEx lost my package, and they worked tirelessly through the night to help me locate it. After the second day of unsuccessful attempts with FedEx, Susie encouraged me and remained positive. All while she and Brody worked with me to locate the documents. Although my purchase was pre-owned this time around, I am very happy with my decision! I would travel across states if I get to work with this team again when I am in the market for a new vehicle! Susie already have my next vehicle chosen, and I look forward to working with her again for it! Thank you all for your exceptional customer service! It is very much appreciated!

Reigna at Mercedes-Benz of Ann Arbor was a dream to work with. As my lease end approached, she began reaching out to me to understand what I was looking for in my next Mercedes and while I wasn’t sure if I was even going to buy another car, she kindly sent over thoughtful options that fit my “must haves” and my budget. I wasn’t in love with every option, but she kept searching, which truly made me feel valued. When she finally found the perfect car for me, her and other member of the Mercedes Ann Arbor team stayed late, to give me time to make the 1 hr drive in and collect my car, after they were supposed to be closed. Reigna found the perfect car and Louie made processing the paperwork a breeze. I love the car and next time I’m in the market, I’ll be contacting Reigna.

From the moment I first visited the lot, I was greeted warmly by the staff, they were knowledgeable, and genuinely interested in finding the perfect car for me. Mickey was excellent, he made sure I was well informed and comfortable with my decision throughout the process. Even after the sale Mickey and Brody continued to help me and answered all my questions until I was comfortable with all the features in the car. I highly recommend Mercedes-Benz of Ann Arbor. Thank you Mickey for making the car buying experience so smooth and enjoyable.

M-B of AA has fantastic service. Their parts department is also helpful. It is easy to make an appointment. They review options for repairs or upgrades, and assist at every turn. I live near another dealer, but choose to take my business to M-B of AA because of their service.

My family purchased a pre-owned vehicle from Mercedes of Ann Arbor. We had some difficulty in the transaction/delivery process with our initial sales person, but Susie Arrow stepped in and corrected the situation. She made sure we were taken care of and genuinely cared about our satisfaction. I would definitely recommend going to Susie if you are purchasing a car here. She was professional, efficient, and very kind!